The State Department of Maritime and Shipping Affairs was established in realization that maritime sector needed revamping to contribute positively to the National Economy.
- Development and Implementation of the Maritime transport Policy
- Operationalization of the Maritime Shipping Act, 2009
- Establishment of a Maritime training School of excellence
- Establishment of a Maritime accident Investigation Unit
- Establishment of a Maritime Fund,
- Implementation of Maritime conventions
Obligations and Range of Services
Our obligations and range of services to customers and stakeholders include:-
- To develop and review policies for the maritime and shipping sector;
- To develop and review laws, regulations and other legal instruments relating to the shipping and maritime sector;
- To facilitate the implementation of maritime and shipping sector policies and monitor and evaluate their effectiveness;
- To monitor and evaluate the implementation of maritime and shipping projects and programmes;
- To facilitate the development of inland water transport;
- Promote coastal shipping and maritime affairs;
- Promote and/or undertake research and development in maritime and shipping
- Affairs and the related activities;
- To advise Government and liaise with other State departments on all matters relating to shipping and maritime affairs;
- Ensure ratification by Kenya of treaties relating to shipping and maritime affairs and oversee the full implementation of those treaties;
- To undertake sub-sector spatial planning and promote integration of Kenya’s maritime clusters;
- To establish and maintain a conducive business environment capable of attracting, building and retaining capital investments in shipping and maritime affairs sector;
- To market nationally, regionally and internationally the opportunities, businesses and services in Kenya’s shipping and maritime affairs;
- To develop and maintain adequate and modern maritime and shipping infrastructure;
- Source for and secure funding for developing the maritime and shipping affairs; and
- To promote Public Private Partnership for the development of maritime and shipping
- To exercise oversight responsibility over the sector agencies
- To Coordinate and Monitor development projects relating to ports, ferries and shipping amongst others in line with Vision 2030T
- To empower local ports and ships related operators/businesses through various policies and legislations to adequately participate in Kenya’s seaborne trade, enhance investment s in the industry, create employment and wealth for economic development and realization of vision 2030
Customers and Stakeholders
Customers and stakeholders include but are not limited to:
- The Citizens of Kenya
- MDAs and other Public
- County Governments
- National Environmental Management
- Development partners and International
- Bank and non-bank financial institutions (Insurance Firms)
- Other foreign missions or international agencies who make request to Kenya Government.
- Private Sector Organizations and Professional Bodies (in shipping industry).
- Non-Governmental Organizations, Civil Society
- Community Based
- Consultants and contractors.
- The media
To the general public, customers and stakeholders we are committed to:-
- Observe professionalism and expediency in service
- Offer high quality service with courtesy; free from corruption or undue demands.
- Ensure that all information is communicated timely and accurate, is reliable and on time.
- Attend to customers’ requirements or issues in a diligent and respectful
- Quality improvement through best management
- Courteously receive criticism, feedback through complaints, suggestions and compliments.
- Respond promptly to enquiries, correspondences and emergencies
- Observe Government rules and
- Attend to suppliers’/service providers’ complaints promptly and give feedback within 7
- All staff shall wear badges for ease of
- Prominently Display this Service Charter in all our premises with all the requisite details.
We expect our customers to:-
- Provide accurate and timely information to facilitate timely
- Give our staff necessary cooperation and respect as they serve you and/or report any cases of corruption by
- Refrain from extending undue influence, favours, bribes or unethical inducements to staff.
- Avail all necessary documents to facilitate payments where
- Deliver items in the quality, specifications and prices quoted, within three days of order or within period specified in order/contract.
- Observe Government procurement rules and regulations
Customers and Stakeholders’ Rights
Our customers and stakeholders are entitled, deserve and have a right to:-
- Quality and prompt
- Accurate and balanced
- Respect and courteous treatment by our
- Request for identity of the officer(s) serving
- Engage in constructive criticism and own opinion.
- Timely payments for goods delivered and services
- Get an official receipt for all
- Access to our offices and officers within the official working
Last Update: November 16, 2021