Introduction

The State Department of Maritime and Shipping Affairs was established in realization that maritime sector needed revamping to contribute positively to the National Economy.

Strategic Objectives

• Development and Implementation of the Maritime transport Policy
• Operationalization of the Maritime Shipping Act, 2009
• Establishment of a Maritime training School of excellence
• Establishment of a Maritime accident Investigation Unit
• Establishment of a Maritime Fund,
• Implementation of Maritime conventions

Obligations and Range of Services

Our obligations and range of services to customers and stakeholders include:-

• To develop and review policies for the maritime and shipping sector;
• To develop and review laws, regulations and other legal instruments relating to the shipping and maritime sector;
• To facilitate the implementation of maritime and shipping sector policies and monitor and evaluate their effectiveness;
• To monitor and evaluate the implementation of maritime and shipping projects and programmes;
• To facilitate the development of inland water transport;
• Promote coastal shipping and maritime affairs;
• Promote and/or undertake research and development in maritime and shipping
• Affairs and the related activities;
• To advise Government and liaise with other State departments on all matters relating to shipping and maritime affairs;
• Ensure ratification by Kenya of treaties relating to shipping and maritime affairs and oversee the full implementation of those treaties;
• To undertake sub-sector spatial planning and promote integration of Kenya’s maritime clusters;
• To establish and maintain a conducive business environment capable of attracting, building and retaining capital investments in shipping and maritime affairs sector;
• To market nationally, regionally and internationally the opportunities, businesses and services in Kenya’s shipping and maritime affairs;
• To develop and maintain adequate and modern maritime and shipping infrastructure;
• Source for and secure funding for developing the maritime and shipping affairs; and
• To promote Public Private Partnership for the development of maritime and shipping
• To exercise oversight responsibility over the sector agencies
• To Coordinate and Monitor development projects relating to ports, ferries and shipping amongst others in line with Vision 2030T
• To empower local ports and ships related operators/businesses through various policies and legislations to adequately participate in Kenya’s seaborne trade, enhance investment s in the industry, create employment and wealth for economic development and realization of vision 2030

Customers and Stakeholders

Customers and stakeholders include but are not limited to:

• The Citizens of Kenya
• MDAs and other Public
• County Governments
• National Environmental Management
• Development partners and International
• Bank and non-bank financial institutions (Insurance Firms)
• Other foreign missions or international agencies who make request to Kenya Government.
• Private Sector Organizations and Professional Bodies (in shipping industry).
• Non-Governmental Organizations, Civil Society
• Community Based
• Consultants and contractors.
• The media

Commitments

To the general public, customers and stakeholders we are committed to:-

• Observe professionalism and expediency in service
• Offer high quality service with courtesy; free from corruption or undue demands.
• Ensure that all information is communicated timely and accurate, is reliable and on time.
• Attend to customers’ requirements or issues in a diligent and respectful
• Quality improvement through best management
• Courteously receive criticism, feedback through complaints, suggestions and compliments.
• Respond promptly to enquiries, correspondences and emergencies
• Observe Government rules and
• Attend to suppliers’/service providers’ complaints promptly and give feedback within 7
• All staff shall wear badges for ease of
• Prominently Display this Service Charter in all our premises with all the requisite details.

Customers’ Obligations

We expect our customers to:-

• Provide accurate and timely information to facilitate timely
• Give our staff necessary cooperation and respect as they serve you and/or report any cases of corruption by
• Refrain from extending undue influence, favours, bribes or unethical inducements to staff.
• Avail all necessary documents to facilitate payments where
• Deliver items in the quality, specifications and prices quoted, within three days of order or within period specified in order/contract.
• Observe Government procurement rules and regulations

Customers and Stakeholders’ Rights

Our customers and stakeholders are entitled, deserve and have a right to:-

• Quality and prompt
• Accurate and balanced
• Respect and courteous treatment by our
• Request for identity of the officer(s) serving
• Engage in constructive criticism and own opinion.
• Timely payments for goods delivered and services
• Get an official receipt for all
• Access to our offices and officers within the official working