State Department for Shipping and Maritime

Introduction

The State Department of Maritime and Shipping Affairs was established in realization that maritime sector needed revamping to contribute positively to the National Economy.

Strategic Objectives

  • Development and Implementation of the Maritime transport Policy
  • Operationalization of the Maritime Shipping Act, 2009
  • Establishment of a Maritime training School of excellence
  • Establishment of a Maritime accident Investigation Unit
  • Establishment of a Maritime Fund,
  • Implementation of Maritime conventions

Obligations and Range of Services

Our obligations and range of services to customers and stakeholders include:-

  • To develop and review policies for the maritime and shipping sector;
  • To develop and review laws, regulations and other legal instruments relating to the shipping and maritime sector;
  • To facilitate the implementation of maritime and shipping sector policies and monitor and evaluate their effectiveness;
  • To monitor and evaluate the implementation of maritime and shipping projects and programmes;
  • To facilitate the development of inland water transport;
  • Promote coastal shipping and maritime affairs;
  • Promote and/or undertake research and development in maritime and shipping
  • Affairs and the related activities;
  • To advise Government and liaise with other State departments on all matters relating to shipping and maritime affairs;
  • Ensure ratification by Kenya of treaties relating to shipping and maritime affairs and oversee the full implementation of those treaties;
  • To undertake sub-sector spatial planning and promote integration of Kenya’s maritime clusters;
  • To establish and maintain a conducive business environment capable of attracting, building and retaining capital investments in shipping and maritime affairs sector;
  • To market nationally, regionally and internationally the opportunities, businesses and services in Kenya’s shipping and maritime affairs;
  • To develop and maintain adequate and modern maritime and shipping infrastructure;
  • Source for and secure funding for developing the maritime and shipping affairs; and
  • To promote Public Private Partnership for the development of maritime and shipping
  • To exercise oversight responsibility over the sector agencies
  • To Coordinate and Monitor development projects relating to ports, ferries and shipping amongst others in line with Vision 2030T
  • To empower local ports and ships related operators/businesses through various policies and legislations to adequately participate in Kenya’s seaborne trade, enhance investment s in the industry, create employment and wealth for economic development and realization of vision 2030

Customers and Stakeholders

Customers and stakeholders include but are not limited to:

  • The Citizens of Kenya
  • MDAs and other Public
  • County Governments
  • National Environmental Management
  • Development partners and International
  • Bank and non-bank financial institutions (Insurance Firms)
  • Other foreign missions or international agencies who make request to Kenya Government.
  • Private Sector Organizations and Professional Bodies (in shipping industry).
  • Non-Governmental Organizations, Civil Society
  • Community Based
  • Consultants and contractors.
  • The media

Commitments

To the general public, customers and stakeholders we are committed to:-

  • Observe professionalism and expediency in service
  • Offer high quality service with courtesy; free from corruption or undue demands.
  • Ensure that all information is communicated timely and accurate, is reliable and on time.
  • Attend to customers’ requirements or issues in a diligent and respectful
  • Quality improvement through best management
  • Courteously receive criticism, feedback through complaints, suggestions and compliments.
  • Respond promptly to enquiries, correspondences and emergencies
  • Observe Government rules and
  • Attend to suppliers’/service providers’ complaints promptly and give feedback within 7
  • All staff shall wear badges for ease of
  • Prominently Display this Service Charter in all our premises with all the requisite details.

Customers’ Obligations

We expect our customers to:-

  • Provide accurate and timely information to facilitate timely
  • Give our staff necessary cooperation and respect as they serve you and/or report any cases of corruption by
  • Refrain from extending undue influence, favours, bribes or unethical inducements to staff.
  • Avail all necessary documents to facilitate payments where
  • Deliver items in the quality, specifications and prices quoted, within three days of order or within period specified in order/contract.
  • Observe Government procurement rules and regulations

Customers and Stakeholders’ Rights

Our customers and stakeholders are entitled, deserve and have a right to:-

  • Quality and prompt
  • Accurate and balanced
  • Respect and courteous treatment by our
  • Request for identity of the officer(s) serving
  • Engage in constructive criticism and own opinion.
  • Timely payments for goods delivered and services
  • Get an official receipt for all
  • Access to our offices and officers within the official working
Last Update: November 16, 2021
November 16, 2021 445 adminInfrastructure
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