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Course Content
Session One: Course Overview
You will spend the first part getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
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Pre-Assignment
Course Overview
Session Two: Definitions
Then, participants will learn the definition of knowledge, as well as the differences between tacit and explicit knowledge. The meaning and history of knowledge management will also be covered.
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What is Knowledge?
Assignments
What is Knowledge Management?
History of Knowledge Management
Session Three: The Business Case for Knowledge Management
In this session, participants will learn how knowledge management can reduce costs and grow sales. They will also learn how to build a business case for knowledge management. You will also examine the impact that knowledge management can have on business strategy and profit.
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Reducing Costs and Growing Sales with Knowledge Management
Assignments
Business Case Basics
Sample Knowledge Management Business Case
Assignments
Session Four: The Knowledge Management Mix
Next, participants will learn about three components vital to knowledge management: people, technology, and process. In this session, you will examine the relationship between these three essential knowledge management components.
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People
Assignments
Technology
Process
Assignments
Session Five: The Knowledge Management Framework
The knowledge management framework is comprised of four interdependent elements: needs analysis, resource identification, process analysis, and knowledge handling. In this session, participants will learn about the steps to building their knowledge management framework: needs analysis; resource identification; process analysis, identification, and construction; and accumulating, sharing, and storing knowledge. In this session, you will investigate what the four elements of the knowledge management framework are and how they work together.
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Introduction
Needs Analysis
Resource Identification
Process Analysis, Identification, and Construction
Assignments
Accumulating, Sharing, and Storing Knowledge
Session Six: ITandD’s Conundrum
A pre-assignment is designed to get you thinking about the topic, and to give you some indication of what is coming. In this example, the case study and the carefully crafted questions were intended to have you reflect on the vital role of knowledge within an organization. In this session, you will reflect on the answers you provided in the pre-assignment.
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Introduction
Assignments
Session Seven: Knowledge Management Models
Knowing the theory behind the practice can increase your knowledge and inform what you do. Having a foundational awareness helps you to understand the theory’s evolution and history in the business world and better enable you to see how this system will fit into your organization. In this session, you will investigate four different knowledge management models.
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The KM Process Framework (Bukowitz and Williams)
Knowledge Management Matrix (Gamble and Blackwell)
Assignments
Process Model (Botha)
Assignments
Knowledge Spiral Model (Nonaka and Takeuchi)
Session Eight: The Knowledge Management Toolkit
Cross-functional Teams, mentoring, organizational culture, and IT solutions are all techniques that you can use employ when implementing a knowledge management program in your organization. In this session, you will explore each of these techniques in depth. As you review the information, think about ways that you could use each technique in your workplace.
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Cross-Functional Teams
Assignments
Mentoring
Assignments
Organizational Culture
Assignments
IT Solutions
Which Technologies Would Be Best?
Assignments
Session Nine: Implementing Knowledge Management Initiatives
You see an organizational need for knowledge management. You understand what a knowledge management system is. You have the tools and information you need. Now it’s time to take action: it’s time to begin building the program. In this session, you will identify and investigate the necessary components for implementing a knowledge management program.
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Building Knowledge Networks
Creating a Knowledge Management Body of Knowledge (KMBOK)
Assignments
Creating a Chief Knowledge Officer (CKO) Position
Advertise for Your CKO
Assignments
Creating a Post-Mortem Plan
Assignments
Creating Measures
Assignments
Start With a Pilot
Assignments
Where Do I Put This?
Assignments
Support Your Organization Through the Change
Post-Course Assessment
Draft Lesson
Recommended Reading List
If you are looking for further information on this topic, we have included a recommended reading list below. Bergeron, Bryan. Essentials of Knowledge Management. John Wiley & Sons, 2003. Dixon, Nancy M. Common Knowledge: How Companies Thrive by Sharing What They Know. Harvard Business School Press, 2000. O'Dell, Carla, and Cindy Huebert. The New Edge in Knowledge: How Knowledge Management Is Changing the Way We Do Business. New John Wiley & Sons, 2011. Pasher, Edna, and Tuvya Ronen. The Complete Guide to Knowledge Management: A Strategic Plan to Leverage Your Company's Intellectual Capital. John Wiley & Sons, 2011. Rumizen, Dr. Melissie Clemmons. The Complete Idiot's Guide to Knowledge Management. Alpha Books, 2002.
Knowledge Management
About Lesson

Technology has two roles within the knowledge management mix: to connect people and to provide a shared space where organizational knowledge can be easily stored and retrieved. When implementing new technology or improving existing technology, organizations need to consider some key points.

What are we trying to achieve with this technology? What is its function?

Before looking at any available technologies, you first need to decide what the function is for the program. Is its function to connect people or to store data? Is it supposed to be a place for people to share best practices or ideas worth replicating? Answering these questions will help you decide which programs to investigate further.

What forms of knowledge management technologies are out there? How have these technologies been working for businesses like ours?

Do your research to ensure you have a thorough understanding of what is available to meet your organization’s needs.

How much will this technology cost to implement?

Make sure to include the cost of the initial purchase, hardware and software requirements, training, maintenance, future upgrades, support, and yearly renewal fees.

Do we have the existing components required to launch a new knowledge management technology?

Once you have selected a technology, make sure your existing company IT can support the new technology you want to implement. If it does not, take the necessary steps to upgrade.

Will this technology be easy to use and navigate?

Ease of use should be a design criterion.

How much training will be needed to ensure people know how to use the program?

Make sure you have the tools to offer the support to the end user. Without proper training, your investment will fall flat.

Do we have the internal expertise to train people or will we have to bring in consultants to help with implementation?

Find out whom in or outside your organization can deliver the training and what the costs will be for each option.

Do we want to pilot the program first or do a full organizational launch?

Even when we think we have chosen the best program, we may like to see how this upgrade will function in our organization before doing a system-wide change. Decide whether you would like to do a small pilot of the program or get everyone on the same page at once. Both approaches have their pros and cons. It is up to you to decide based on the parameters you are working with.

How long will it take to get the programs we need up and running?

This question should be addressed to give yourself and any invested parties a better idea of the time you will need to deliver. Make sure you have given yourself a reasonable amount of time to deliver. Allot extra time for unforeseen roadblocks.

Summary

Thorough answers to these questions will better enable your company to choose the technology it needs to best support the knowledge system it would like to implement. These answers are also contextual; the technology that works for one business may not be the best choice for yours. When choosing your knowledge management technologies, you have to consider what your company is trying to achieve with your knowledge management program.

 

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