Course Content
Session One: Course Overview
You will spend the first part getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.
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Session Two: Definitions
Then, participants will learn the definition of knowledge, as well as the differences between tacit and explicit knowledge. The meaning and history of knowledge management will also be covered.
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Session Three: The Business Case for Knowledge Management
In this session, participants will learn how knowledge management can reduce costs and grow sales. They will also learn how to build a business case for knowledge management. You will also examine the impact that knowledge management can have on business strategy and profit.
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Session Four: The Knowledge Management Mix
Next, participants will learn about three components vital to knowledge management: people, technology, and process. In this session, you will examine the relationship between these three essential knowledge management components.
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Session Five: The Knowledge Management Framework
The knowledge management framework is comprised of four interdependent elements: needs analysis, resource identification, process analysis, and knowledge handling. In this session, participants will learn about the steps to building their knowledge management framework: needs analysis; resource identification; process analysis, identification, and construction; and accumulating, sharing, and storing knowledge. In this session, you will investigate what the four elements of the knowledge management framework are and how they work together.
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Session Six: ITandD’s Conundrum
A pre-assignment is designed to get you thinking about the topic, and to give you some indication of what is coming. In this example, the case study and the carefully crafted questions were intended to have you reflect on the vital role of knowledge within an organization. In this session, you will reflect on the answers you provided in the pre-assignment.
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Session Seven: Knowledge Management Models
Knowing the theory behind the practice can increase your knowledge and inform what you do. Having a foundational awareness helps you to understand the theory’s evolution and history in the business world and better enable you to see how this system will fit into your organization. In this session, you will investigate four different knowledge management models.
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Session Eight: The Knowledge Management Toolkit
Cross-functional Teams, mentoring, organizational culture, and IT solutions are all techniques that you can use employ when implementing a knowledge management program in your organization. In this session, you will explore each of these techniques in depth. As you review the information, think about ways that you could use each technique in your workplace.
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Session Nine: Implementing Knowledge Management Initiatives
You see an organizational need for knowledge management. You understand what a knowledge management system is. You have the tools and information you need. Now it’s time to take action: it’s time to begin building the program. In this session, you will identify and investigate the necessary components for implementing a knowledge management program.
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Recommended Reading List
If you are looking for further information on this topic, we have included a recommended reading list below. Bergeron, Bryan. Essentials of Knowledge Management. John Wiley & Sons, 2003. Dixon, Nancy M. Common Knowledge: How Companies Thrive by Sharing What They Know. Harvard Business School Press, 2000. O'Dell, Carla, and Cindy Huebert. The New Edge in Knowledge: How Knowledge Management Is Changing the Way We Do Business. New John Wiley & Sons, 2011. Pasher, Edna, and Tuvya Ronen. The Complete Guide to Knowledge Management: A Strategic Plan to Leverage Your Company's Intellectual Capital. John Wiley & Sons, 2011. Rumizen, Dr. Melissie Clemmons. The Complete Idiot's Guide to Knowledge Management. Alpha Books, 2002.
Knowledge Management
About Lesson

The field of knowledge management was born from a handful of forward thinkers. These people and organizations began to view business and, most importantly, the assets of a business, differently. That is, the focus shifted from considering only tangible items (like computers, desks, and chairs) as assets. These thinkers believed that the assets of an organization reached much further and deeper than only the physical objects you could touch or see.

This shift in perspective called for a new way of thinking and a new line of questioning. These forward thinkers urged people to consider the intangible assets of their organization, like the collective knowledge an organization has or the networks business create and draw support from.

Karl-Erik Svelby of Sweden was one such forward thinker. In 1979, Svelby moved from a job with a huge conglomerate to a small business. The inevitable reduction in staff saw Svelby taking on more roles, one of which was company accountant. What troubled Svelby when he examined the company’s books was that the assets he felt were most important, the intangible assets, were not accounted for. He was perturbed that the assets that would most assuredly bring future prosperity were nowhere to be found. He found that he could manage the tangible assets but had no way to maximize or quantify the intangible assets.

Svelby began talking to other business leaders and found they that they agreed with his way of thinking. They also believed that intangible assets were very real, extremely valuable, and needed to be managed with even greater care than tangible assets. Essentially, they believed that proper management of the intangible assets was the most important thing to manage for business success.

What resulted from Svelby’s conversations with other business owners was a new network that focused on spreading the word about the importance of intangible asset management. This group adopted the name Konrad and released their work in the book The Invisible Balance Sheet.

This mindset was not limited to Sweden. In the United States, management guru Peter Drucker and Fortune magazine staff writer Tom Stewart were beginning to ask the same questions. This way of thinking was becoming a global movement.

With the heightened interest in the topic, conferences began to take place. These events allowed a space for forward thinkers to come together and share ideas. As these conferences grew in size, business communities formed and the discipline we know as knowledge management was born.