A recipient will receive an SMS from HUDUMA NAMBA informing them that their card is ready and will be delivered to a certain delivery destination;
If the recipient is not comfortable with the delivery destination indicated, the SMS provides a URL link that the recipient can use to change the delivery destination. Upon using the URL link provided, the recipient will have access to the Huduma Namba portal which has a list of all the existing delivery destinations. The delivery destinations provided are all functional National Registration Bureau (NRB) Offices and all the Huduma Centres across the country. The recipient is then required to select a specific delivery destination that is convenient for them within 48 hours. The card will then be packed and delivered to the chosen destination.
The HUDUMA NAMBA SMS also provides a toll-free line, 0800221111, where the recipient can reach our Call Centre and be assisted in case they have any queries.
In case one does not choose a delivery destination, the delivery destination indicated in the first message will be where your card is delivered.
Once the Huduma Card has been delivered to the delivery destination, the recipient will receive another SMS from HUDUMA NAMBA informing them that their card is ready for collection at the selected National Registration Bureau Office or Huduma Centre. This SMS will indicate the serial number of the Huduma Card.