I have received an SMS notifying me that my card is ready for collection at Station A. However, I have not responded to select another delivery destination?

In this case, our system auto-selects a delivery destination based on:

The place one indicated during registration to be the CURRENT Physical Location;

If no current Physical Location was provided, then the system selects where the person indicated to be the PERMANENT Physical Location;

In case NO current and NO permanent locations were indicated, then the system auto-selects the Home Sub-County as indicated in the recipient’s 2^ndgeneration National ID card.

In all the above three cases, the identified location is mapped to the nearest National Registration Bureau (NRB) office or nearest Huduma Centre which is then chosen as the delivery destination.