What is the Public Service Commission (PSC)?
It is a constitutional Service Commission established under Article 233 of the Constitution.
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FAQ
How can I check the Status of my Huduma Card
The Huduma Team is currently developing a portal (platform/system) that will enable one to check: Where their Huduma Card has been delivered for collection (if card is already produced but recipient deleted or did not receive notification SMS) The status of HudumaCard (if not yet produced) Whether further details of a person will be required
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When will the Registration for those who did not register in the first phase begin?
Preparation have been put in place for the Second round and therefore continuous registration which will commence within the month of May 2021 on a date to be announced by the Cabinet Secretary/ Principal Secretary State department of interior.
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What happens to a minor with a Huduma Namba but no Huduma Card and attains the age of 18?
The individual should present themselves to the nearest National Registration Bureau Station or Huduma Centre for update of their particulars, after which the Huduma Card will be processed and be ready for issuance within 90 days. The individual will receive an SMS from HUDUMA NAMBA informing them that their card is ready for collection.
Will children (under 18) receive their Huduma Cards?
No. The registered children will get a Huduma Namba which will be linked to their parents’ Huduma Namba and the Huduma Card.
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Can I use my Huduma Namba Card as an Identity Card to do transactions now?
No. The current National ID (which is the 2nd generation ID) will remain in use as the official National Identity Card until when the Cabinet Secretary degazette and gazette the Huduma Card (3rd generation ID) as the official National Identity Card.
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What if the changes their phone number?
Call the Huduma Namba Call Centre using the toll-free number 0800221111 and inform the Call Agent of the change of phone number. You can also send an email to contactcentre@hudumanamba.go.ke to indicate the same.
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What if a spouse gets the Huduma Card before the other?
The other spouse should wait for a notification from HUDUMA NAMBA when their card is ready. Cards will be produced individually.
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What if the card details are incorrect once the cards are delivered?
People are advised to confirm that their card details as indicated on the face of the card are correct when picking them at the delivery destination. In case of errors, one should indicate the correct details to the issuing officer and leave the card at the delivery destination for correction after which they will be
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Is the toll-free number usable overseas?
Yes. All you need to add is Kenya’s international code (+254) followed by 080022111.
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