The printing and personalization of the cards is being done in batches, hence there will be variations in the delivery times. All adults who registered shall have received their cards by the end of 2021.
Other have their cards but I still haven’t received mine? Read More »
There are 870 National Registration Bureau (NRB) offices and 52 Huduma Centres across the country which have been indicated as delivery destinations in the dropdown list found in our URL (https://www.hudumanamba.go.ke)
Which are the designated centers for the Huduma Card collection? Read More »
After selecting your preferred delivery destination, the card will be generated and dispatched to the chosen destination. A subsequent SMS from HUDUMA NAMBA will be sent to the recipient once the card has been delivered.
How long does it take for me to finally get the card after selecting my delivery point? Read More »
The issuing officer will inform the ICT officer concerned for further guidance and you will be informed accordingly when the situation is rectified. You will thus be required to leave your contact details.
The issuing officer at the station will take note, escalate the matter and trace it within our automated system. You will thus be required to leave your contact details in order to be informed once the Huduma Card has been traced.
During the initial card production and distribution of the Huduma Cards, some SMSs were sent for card collection at some National Registration Bureau (NRB) offices which due to technical challenges could not be used for our automated card issuance. As such, cards destined for such delivery destinations were redirected to the nearest available technically
In this case, our system auto-selects a delivery destination based on: The place one indicated during registration to be the CURRENT Physical Location; If no current Physical Location was provided, then the system selects where the person indicated to be the PERMANENT Physical Location; In case NO current and NO permanent locations were indicated, then
Exposing such data to a third party is a contravention of the Data Protection Act. However, it is okay to share the data if you have the recipient’s consent. An instance where one can share the data is if a person receives the message but has no smart phone, they can share the link to
Can one share the link they receive via the SMS? Read More »
Once a delivery destination has been selected, the card is produced as per that request. Therefore, it will not be possible to change the delivery destination as the card will have already been produced and dispatched to the chosen delivery destination.
Can I change the delivery destination after submitting the first request? Read More »
The sms does not come with a forwarding number i.e. (it has no 07*******/+2547*****) instead it has a forwarding address that reads “HUDUMANAMBA”. The first SMS contains a URL link as shown below; The second SMS confirming delivery of the card to chosen destination has the Serial Number of the Card as shown below;
How do I know the SMS received is form Huduma Namba? Read More »
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